Here at Enterprise 2.0

Just spent the day at Enterprise 2.0. Really interesting conference! Well done to Ross Dawson. Here are some notes from the conference. It also ended up being a great example of how Twitter can be used to broadcast conference ideas live. You can follow the feed at #e2ef

Ross Dawson: Enterprise 2.0
– understand drivers
– create enabling frameworks
– support initiatives
– drive adoption and value
iteration and refinement – unpredictable intersection between culture and technology
build on what the community is already doing

focus on people, not on technology

discover, pilot and integrate
find champions within the organisation
be open, transparent, honest

Nathan Wallace: http://www.e-gineer.com
all news to be posted to internal intranet
anyone can edit almost anything
we know who you are
capturing the flow of ideas – lead to more conversation and collaboration
shift from user innovation to open innovation
embedding this flow of ideas in the development of products, services and experiences

Twitter
What is the business value?
focus on interactions over processes and tools
ease of use over comprehensive training
flexible tools over completeness
respond to needs rather than creating demand

clarify what the business is looking for
simplify
implement

Peter Williams: Deloitte
leadership and culture is where it starts
employees want to put in vs employees are scammers
experiment and embrace
make it participative
make sure you do something when you get the involvement
don’t be scared
it’s emergent so just do it!

JP Rangaswami
consume structure
produce structured
consume unstructured
produce unstructured

post 1982 – trained to use computer capabilities and facilities well before they began work

trading information across conversations – marketplace

giving people the right to right – upload rather than download rights

what do people do at work?
search – all search is wildcard – not deterministic
syndication – subscribing only to those aspects of information you are interested in.
eg: Twitter – subscribe and publish – requested information rather than broadcast at a time and in form you require
fulfillment – what the inventory is, does it match your needs, price, deal, settlement instructions

Focus on value of output rather than input

While much of what we do in enterprise is insecure, in Web 2.0 environment we leave a trail!

David Backley Westpac
PhD – role of ICT in work/life balance
new initatives must demonstrate
– retention
– new business
-drive down costs

You even need to have a methodology for doing something agile within an organisation.

Code of contact online is same as that offline

content and context: the technology is not the issue, it’s a work style generational thing!
– my revelation!
i sit on the phone most of the day and then I go home and phone friends and family – do I wonder about the work/life
balance of this technology?

technology needs to be able to scale
stop or wind up a project when it is done!
have fun
getting something to stick – embedded in the organisation!

And finally, my take on measures of success:
It’s a boomer – you drive costs down or create new income
Collaboration – new partnerships
Impact on organsiational communication – new strategies
outputs – new products and services/ experiences. increased empowerment of key resources
innovation – broaden collection intelligence